- How to buy on capucinemoda.com?
Discover our collections and our articles by browsing our catalog.
If you know exactly what you want to buy, you can use the search box at the top of every page on the website to quickly find the item you're looking for.

Once you have added your favorite items to your basket, click on it to place your order.
Do not wait too long to confirm your basket because the most popular items may run out even if you have them in your basket.

Choose whether you prefer to receive your order at home or to collect it at the distribution point of your choice.

Then select the payment method, then confirm your payment!

Double check your email and junk mail as you will receive a confirmation email with the details of your order.
- Are the items in the shopping cart automatically booked?
No, adding an item to the shopping cart does not guarantee its booking, nor its availability. There are high-demand items that may run out before you complete your order, even though they were available when you added them to your cart.

To speed up the process of your order, remember to register and log in before starting your purchases.
- What are the shipment options?
You can choose between home delivery by La Poste / Colissimo and delivery to the "Mondial Relay" distribution point of your choice.

Deliveries can only be made in Metropolitan France, Belgium and Luxembourg.

To learn more about Delivery Times and Costs, click here.
- How can I pay for my purchases?
You can choose from several secure payment methods:

DEBIT OR CREDIT CARD
Visa, Visa Electron and MasterCard.

PAYPAL
To purchase using PayPal, select that payment method. You will then be redirected to the PayPal page to proceed with the payment.
- Can I cancel or edit my order?
It is not possible to cancel or edit your order once the payment has been confirmed.
Indeed, your order is processed by our teams as soon as it is confirmed.

If you change your mind, you can return one or more items up to 14 days after delivery.

To learn more about the Return and Refund Policy, click here.
- How can I track my order?
You can check the status of your order at any time from our website, in the "My Account" area.

As soon as your order is shipped, we will send you an email and a link to track the delivery of your package.

In the case of a delivery from a distribution point, we will notify you by e-mail and / or SMS when your order is available at the chosen point. You have 10 days to collect your package. To do this, you must present your identity card.
- I have not received all the items in my order. What should I do ?
Double check your email and spam, we may have sent you an email notifying you that one of the items included in your order is no longer available.

If you received this email, we have refunded the amount related to this item using the same payment method you used when purchasing. You will be refunded within 10 days. This bank deadline is beyond our control.

If you have not received any email, please contact us. One of our advisers will reply within 48 hours.
- The item I received is a wrong one or is damaged. What should I do ?
If you have received an item with a damage or different from the one ordered (on condition that it has not been worn), you have 48 hours after the delivery date to report it to us . Please send us a photo of the item justifying the claim.
No complaint can be accepted without the respect of these conditions.

You will receive a return label in order to return the item within 72 hours.

Upon receipt and after verification, refund will be issued using the same payment method you used when purchasing. You will be refunded within 10 days. This bank deadline is beyond our control.
- How do I return an item?
You have 14 days after the delivery of your order to request the return of a non-damaged item, with its labels and in its original protective device.

It is essential to submit your return request from our website in the "My Account" area, within 14 days. No return will be accepted without respecting these conditions.

After agreement in principle of your return, it will be up to you to return the item within 48 hours, under the same conditions as when you received it.
The return costs are exclusively at your expense.

Upon receipt and after verification, refund will be issued using the same payment method you used when purchasing. You will be refunded within 10 days. This bank deadline is beyond our control.