- How to buy on capucinemoda.com?
The site capucinemoda.com is a b2b site - Wholesale Clothing & Ready-to-wear manufacturer for Women, exclusively reserved for fashion professionals: store, website, door-to-door sales, etc ... To find out the prices and order our items, it is necessary to create a professional account.

After your registration, you will receive a confirmation email and your request will be examined by our teams within 48 hours.

When your account has been validated, you will receive a second confirmation email and you will be able to access our prices and place your 1st order.

Select your favorite items in your basket and click on it to place your order.
Do not wait too long to validate your basket because the most requested items may run out although you have them in your basket.

Choose the type of shipment and the payment method of your choice. All you have to do is validate your payment!

Double check your email and spam because you will receive a confirmation email with the details of your order.
- Are the items in the cart automatically reserved?
No, adding an item to the cart does not guarantee its reservation, nor its availability. There are some in-demand items that may run out before you complete your order, even though they were available when you added them to your cart.
- What are the types of shipment?
You can choose between sending directly to your store (commercial premises on the ground floor only) and sending to your home.

The choice of carriers will vary depending on the type of shipment and the delivery area.

For more information on delivery times and costs, click-here .
- How can I pay for my purchases?
You can choose from several secure payment methods:

Visa , Visa Electron and MasterCard.

To purchase using PayPal, select this payment method. You will then be redirected to the PayPal page to proceed with the payment.

To pay by bank transfer, select this payment method. You will receive by email the information necessary to make your payment.
- Can I cancel or modify my order?
It's not possible to cancel or modify your order once payment has been validated.

To find out more about the general conditions of sale b2b, click-here .
- Where is my order?
You can consult the status of your order at any time from our website, in the "My Account" area.

As soon as your order will be shipped, we will send you an email and a link to track the delivery of your package.
- I did not receive all the articles from my command. What should I do?
Check the documents in your package, we may have attached a credit note.

If so, it is is that an item included in your order was no longer available. We have credited you with a credit for the amount corresponding to the item in question which you will find on our website, in the "My Account" area and to be used on your next order.

If you do not do not have to have, we ask you to kindly contact us so that 'an advisor can process your request as soon as possible.
- An item received is incorrect or has a defect. What should I do?
If you have received an item with a defect or different from the one ordered and provided that it has not been for sale, you have 48 hours following delivery to report it to us and send us a photo of the item justifying it. claim.
No complaint will be accepted without observing these conditions.

You will receive a return label so that you can return the item to us within 72 hours.

Upon receipt and after verification, we will reimburse this item in the form of a credit note that you will find on our website, in the "My Account" area and to be used on your next order.